March, 2012
Dear Bayway Service Dept,
I felt a much deserved thank you was in order. I am the daughter of a Bayway customer who was in bit of a "family crisis" and you were a safe harbor. My father was put into the hospital and my mother, his wife of 53 years was in a pickle. The A/C on her Lincoln had gone out and she usually leaves all car maintenance up to my dad. She would not leave my father's side but needed a safe dependable vehicle as I live in Fort Worth and had only come down for a few days and was due to return. She sent me to "her guy" Shane Donaldson, whom she said would take care of everything.
First, her ability to have such confidence and faith in a "car repair guy" was tremendous. We've all seen the hidden camera investigations and the way senior citizens are taken advantage of. NOT TRUE at Bayway. You cared for her as if she was one of your own. Second, your team of Phyllis & Shane also merited awards. They met me, took care of all the paperwork, set my mother up in a rent car until her's was repaired, cleaned and updated on its inspection. They went the extra mile to be sure she was safe. They contacted me during the process and kept my nerves from being rattled, they were experts at their jobs.
The care and customer service we received at your dealership was "luxury car care" at its finest. I cannot tell you enough how much that meant to our family as we had a different priority than the car. Your team took that worry off our list and dealt with it better than family. For this gracious gift my family and I thank you from the bottom of our hearts.
peace,
Ms. Young
(daughter of Mr. & Mrs. Townsend)
February 29, 2012
This e-mail is to inform you that I am very satisfied with the repairs and performance of my 2004 Lincoln LS. I am very greatful for all you did to make me a life time customer. It is known by members of Bayway staff that I drive from Conroe, Texas. It is because I beleive in the integrity of your company and it staff.
For you Mr. Donaldson, I am thankful for your services.
Thanks Again
Ms. Charles
Your customer service is fantastic and Tony made our experience at Bayway a true pleasure. Thank you for everything.
Ann Vickman, San Benito, Texas
I got an MKX last week and Frederick Young was my salesperson; outstanding experience. I did not get any double talk or false promises and everyone that I dealt with was cordial and forthright. I would recommend Bayway to anyone.
Frederick Knight, Houston, Texas
My total experience with the sale of my vehicle was definitely excellent. Mr. Hoyer not only helped me to make a wise decision, but he was very professional too!
Joyce Parker, Houston, Texas
My wife had made a couple of calls prior to the service date about work that needed to be done and the manager returned my phone call in a timely manner to my surprise! This was new to me! The service was done well and we were taken care of. Great service, thank you!
Ignacio Izaguirre, Houston, Texas
Let me tell you why I purchased from Bayway. I had been a McRee Ford customer for several years. I thought their attitude and service was great and had no plans to change dealers. In fact, I attempted to buy a vehicle there before coming to Bayway. So, what happened? I just don't like to haggle over price. I want a very simple transaction. Tell me what you will trade for and I will say "yes" or "no." However, I do not want to haggle over the final price. The McRee salesman agreed to do that. The McRee salesman and sales manager didn't respect what was wanted. In fact, after turning down their first offer, they continued to make lower offers as I was exiting. I came to Bayway knowing that you provided loaners for owners. I contacted Jamie on the internet and made an appointment. I told him how I would like to trade. Just tell me the deal and I will take it or leave it. He agreed. He asked what we were looking for-we wanted a light colored Mariner with a leather interior. He came back in a few minutes with the Mariner we purchased. Figured out the deal and we purchased. It was a good experience. We cannot say enough nice things about Jamie and Bayway. It remains so. Our experience with the Service Department has been outstanding. We were reacquainted with Bridget. Several years past she had been our Service Rep. at McRee. Thanks for the positive experience. We would be pleased to serve as a recommendation for Bayway.
Bill Lewey, Friendswood, Texas
Our experience was so good that we intend to drive from Sugar Land, Texas for service with Bayway. Joe, Anna, Cynthia, Fred, the pin stripping team, and Justin were extremely helpful. Everyone with whom we came in contact with was friendly and considerate. We are extremely pleased with our MKT and Bayway Lincoln. Thanks to all who helped us.
Brad Hill, Pasadena, Texas
One reason I have made several purchases at Bayway is Gilbert Thomas. I have been buying Lincolns 1987, and no one at any local dealerships has treated me with more courtesy and professionalism.
Inc Oasis Christian Church, Houston, Texas
Everyone we came in contact with at the dealership (not just the people that worked with us) were very courteous, professional, willing to help and friendly. We did not feel pressured into making a decision about any aspects of our purchase. Our sales person was extremely helpful and patient as we made our decisions. We have purchased about 6 new cars and this was by far the most helpful, friendly, non pushy dealership we have dealt with. Great job!!
Kathy Moore, Missouri City, Texas
I am the wife of the person to whom this survey was addressed, the co-owner and principle operator of the vehicle. I am also the person who worked most closely with salesmen. As the purchaser of several vehicles during the many years I’ve driven, this experience was one of the most stress-free I’ve ever had. I usually equate buying a new car with having a root canal but not this time. Jeffery Kerner and everyone else with whom we came in contact with at Bayway Lincoln were friendly, knowledgeable and courteous. I have already recommended Bayway and will continue to do so!
Wilbert Murphy, Galveston, Texas
Tony was friendly and professional. He took time to explain details of media system which was important and saved me valuable time!
Reba Cook, Houston, Texas
I would absolutely buy from Bayway again. The salesman was very nice and never tried to talk me into anything that wasn’t what I wanted.
Jack Wade, Trinity, Texas
This is our third Lincoln, but this surpasses in technology than any other vehicle we looked at. Jamie Sausser was excellent in handling our purchase. We are impressed with the dealership and look forward to service and maintenance with the company.
Ella Brunt, Texas City, Texas
To Jerry Reynolds of The Car Pro Show Hi Jerry, Your recommendation of Bayway was “right on.” In 48 years of buying cars, we have never had a better “car buying” experience than we had in dealing with Josh and Robert. Knowledgeable, courteous, & helpful can all be applied to Bayway with the added bonus of getting a great deal on a great car……we love the MKX. Thanks for recommending them to us.
Max & Carole Kloesel, Houston, Texas
My salesmen was very professional with me when he was telling me about my new car. He show me how to use the new technology in the car. I know that this dealership are to be proud to have a salesman like this young man. Frederick Young is a hard working man he put in a lot of hours, and I know his family miss him from home. Being a car salesman is not easy, not everybody can sell a car, so I say keep up the good work ok.
Jerry Allen, Houston, Texas
